All returns must be made within 14 days of delivery. For non-EU countries, please contact us at: firstname.lastname@example.org prior to your return and we will provide you with a customs invoice required for the return.
If you wish to exchange to a different size or colour, please place a new order on our website and return the original purchase. Your return will be refunded once received at our warehouse. The refund will be issued to the same credit card or invoice. Please note, the initial shipping fee will not be refunded.
If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 500 SEK/50 USD/45 EUR/40 GBP will be charged at return.
House of Dagmar take great care into handling the incoming returns for resell. The returns will never or have never been destroyed or burned.
HOW TO MAKE A RETURN
- Fill in our online return form with your order number, email and return/reason for exchange.
- Once you have registered your return online, place the item(-s) you wish to return in the original packaging. All items must be returned in their original condition, placed in the original polybag, with all hangtags attached. Tape the parcel securely to avoid any damage.
- For International returns, kindly use the pre-paid return label if included in your parcel. If not included please contact customer support. For Swedish returns, no return label is needed. Show the provided QR-code when registering the return at your nearest Postnord service point.
- Leave the package at your nearest UPS service point (International) or Postnord service point (Sweden).
For International returns at your nearest UPS service point.
|EU, Norway & Switzerland||€15|
|Rest of the world||$20|