1. Shipping and Returns

House of Dagmar offers free returns within Europe – 14 days of your purchase.


We have a return fee of 79 SEK for our Dagmar Decades pop-ups.


HOW TO MAKE A RETURN

Fill in our online return form with your order number, email and return/reason for exchange.


For Swedish returns, parcels can be left at your nearest PostNord service point or DHL point (depending on your choice of shipping method).


For International returns at your nearest UPS service point.


For returns from outside of EU, commercial invoice must be requested from customer service [email protected] before returning an item.


Your return will be refunded once received at our warehouse. The refund will be issued to the same credit card or invoice.


If you wish to exchange your item/s, please return your item/s and place and new order on our website.


For any discrepancy in the order, please inform our customer support at the point of delivery.


IMPORTANT INFORMATION

Items ordered must be returned to the warehouse in perfect condition with the return information label.


Make sure to return all products exactly as you received them, with hangtags still attached.


If an order is abandoned and not imported according to shipping terms when ordering outside of EU, a fee of 500 SEK/50 USD/45 EUR/40 GBP will be charged at return.