1. Shipping and Delivery

All orders are shipped from our warehouse in Sweden and dispatched within 24h on business days.


SHIPPING TO SWEDEN

Postnord/DHL – Free deliveries and returns, 1-3 days to pick up point.
Your order will be delivered to your local delivery point. A delivery notification will be sent via text message or email when your package is ready to be collected. ID is required.


Budbee – Delivery between 17:00-22:00 to your home (49 SEK)
Budbee offers the possibility to track the delivery in real time to get a more exact delivery window. A notification will be sent via Budbee app.


SHIPPING TO EUROPE

UPS Standard 2-5 days (13 EUR)
Please note that customs fees are not included when ordering from outside of EU and will be charged seperately by the courier.


SHIPPING TO THE REST OF THE WORLD

UPS Standard 2-5 days (30 USD)
Please note that customs fees are not included when ordering from outside of EU and will be charged seperately by the courier.


Once we have received a receipt of your transaction the order will be processed and a confirmation email will be sent with your tracking details.


RETURNS AND EXCHANGES

House of Dagmar offers free returns within Europe – 14 days of your purchase.


HOW TO MAKE A RETURN

• Fill in the return form with your order number, return/reason for exchange and product information. Re-use and securely seal the original packaging


• Attach the pre-paid return label.


• For Swedish returns, parcels can be left at your nearest PostNord service point or DHL point (depending on your choice of shipping method) and for International returns at your nearest UPS service point.


• For returns from outside of EU, commercial invoice must be requested from customer service before returning an item.


• Your return will be refunded once received at our warehouse. The refund will be issued to the same credit card or invoice.


• If you wish to exchange your item/s, please return your item/s and place and new order on our website.


IMPORTANT INFORMATION

Items ordered must be returned to the warehouse in perfect condition with the return information label.
Make sure to return all products exactly as you received them, with hangtags still attached.


We reserve the right to cancel your order if an item you have ordered is out of stock or if we identify a product or pricing error.


Our newsletter offer cannot be used in conjunction with other coupons or on sale items.


UNCOLLECTED ITEMS

If your order is not collected and returned to our warehouse, House of Dagmar reserve the right to charge a fee of 20 EUR to cover shipping and processing costs