RETURNS POLICY
All returns must be made within 14 days of delivery.
All items must be returned in their original condition, placed in the original polybag, with all hangtags attached.
If you wish to exchange to a different size or colour, please place a new order on our website and return the original purchase.
A refund for your return will be issued within 10 business days of receiving it at our warehouse. During sales periods return handling times can be longer - we thank you for your understanding.
If an order is abandoned and not imported according to shipping terms when ordering outside of EU, an additional fee of 500 SEK/50 USD/45 EUR/40 GBP will be charged at return.
Please note that the initial shipping fee and any import fee related to your order will not be refunded upon return.
HOW TO MAKE A RETURN
- Fill in our online return form below with your order number, email and return/reason for exchange.
- Once you have registered your return online, place the item(-s) you wish to return in the original packaging. Tape the parcel securely to avoid any damage.
- For International returns, kindly use the pre-paid return label if included in your parcel. If not included please contact our customer care.
For Swedish returns, a PostNord QR-code will be sent to your email upon registering your return. - Leave the package at your nearest UPS service point (International) or Postnord service point (Sweden).
For returns outside of EU, please contact us at: shopping@houseofdagmar.se prior to your return and we will provide you with a customs invoice required for the return. - A refund for your return will be issued within 10 business days of receiving it at our warehouse. During sales periods return handling times can be longer - we thank you for your understanding.
RETURN FEES
We charge a return fee that is deducted from the refund. Please see the return fee for your country below.
| DESTINATION | RETURN FEE |
|---|---|
| Sweden | 69 SEK |
| EU, Norway & Switzerland | 15 EUR |
| UK | 15 GBP |
| USA | 20 USD |
| Rest of the world | 20 USD |
If you have any questions, please contact our Customer Care by sending us a message via our chat or via email at shopping@houseofdagmar.se