Shopping Help

Our online Customer Care is happy to help you with any questions you may have.
We operate Monday through Friday, from 9:00 am until 5:00 pm CET (with the exception of national holidays)

Email: [email protected]
Phone: +46 8 20 32 31
Online Chat

 

Shipping information

All orders are shipped from our warehouse in Sweden and dispatched within 24h.

Sweden: Postnord 1-3 days (free deliveries and returns)

Europe: UPS Standard 2-5 days (free deliveries and returns)

World: UPS Standard 2-5 days (orders under 150 EUR/1500 SEK will be charged a 15 EUR/150 SEK shipping fee)

As soon as we have received a receipt of your transaction we will process the order and a confirmation email will be sent to you with your tracking number.

Dagmar Decades offers free deliveries on all orders within Europe with a return fee of 7 EUR/79 SEK.

Deliveries within Sweden are shipped with Postnord, and with UPS to the rest of the world.

Please note that customs fees are not included when ordering from outside of EU.


Returns and exchanges

House of Dagmar offers free returns within Europe – 14 days of your purchase (with the exception of Dagmar Decades – return fee of 7 EUR/79 SEK.
Orders outside of Europe will be charged with a 15 EUR/150 SEK return fee.

Fill in the return form with your order number, return/reason for exchange, product information
Re-use and securely seal the original packaging
Attach the pre-paid return label

For Swedish returns, parcels can be left at your nearest PostNord service point and for International returns at your nearest UPS service point.

We will refund your return as soon as it is received at our warehouse.

If you wish to exchange your item/s, please return your item/s and place and new order on our website.
You return will be refunded once received at our warehouse. The refund will be issued to the same credit card or invoice.

Please note that customs fees are not included when ordering from outside of EU.

 

Important information

Items must be returned to us in perfect condition accompanied by the return information label.

Make sure all products are exactly as you received them, with tags still attached.


Uncollected Items

If your order is not collected and returned to our warehouse, House of Dagmar reserve the right to charge a fee of 20 EUR to cover shipping and processing costs.


Payment

We provide Swedish and Norwegian payments with Klarna Checkout and Klarna Invoice.
Read more about Klarnas payments terms here.

For International payments, we accept Visa and Mastercard.


Size Guide

Please use the size guide next to each product to find the best suitable size for you.

If you have any further inquiries, feel free to contact Customer Care at [email protected], our Online Chat or call +46 8 20 32 31.

 

 

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