Shopping Help

Our online Customer Care is happy to help you with any questions you may have.
We operate Monday through Friday, from 9:00 am until 5:00 pm CET (with the exception of national holidays)

Email: [email protected]
Phone: +46 8 20 32 31
Online Chat

 

Shipping information

All orders are shipped from our warehouse in Sweden and dispatched within 24h.

Sweden: Postnord 1-3 days (free deliveries and returns)

Europe: UPS Standard 2-5 days (free deliveries and returns)

World: UPS Standard 2-5 days (orders under $150/1500 SEK will be charged a $20 shipping fee)

As soon as we have received a receipt of your transaction we will process the order and a confirmation email will be sent to you with your tracking number.

Dagmar Decades offers free deliveries on all orders within Europe with a return fee of 59 SEK.

Deliveries within Sweden are shipped with Postnord, and with UPS to the rest of the world.


Returns and exchanges

House of Dagmar offers free returns and exchanges within 14 days of your purchase (with the exception of Dagmar Decades – return fee 59 SEK).

Fill in the return form with your order number, return/reason for exchange, product information
Re-use and securely seal the original packaging
Attach the pre-paid return label

For Swedish returns, parcels can be left at your nearest PostNord service point and for International returns at your nearest UPS service point.

We will refund your return as soon as it is received at our warehouse.

If you wish to exchange your item/s, please return your item/s and place and new order on our website.
You return will be refunded once received at our warehouse. The refund will be issued to same credit card or invoice.

Uncollected Items

If your order is not collected and returned to our warehouse, House of Dagmar reserve the right to charge a fee pf 200 SEK to cover shipping and processing costs.


Payment

We provide Swedish and Norwegian payments with Klarna Checkout and Klarna Invoice.
Read more about Klarnas payments terms here.

For International payments, we accept Visa, Mastercard, and American Express.


Size Guide

Please use the size guide next to each product to find the best suitable size for you.

If you have any further inquiries, feel free to contact Customer Care at [email protected], our Online Chat or call +46 8 20 32 31.

 

 

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