FAQ

1. How do I place an order?

If you find something you would like to purchase, select your size and add it to your basket (if you are in need of any sizing guidance please use our Fit Guide which can be found by the product description).

Now you can either look for additional products to place in your basket or go directly to Check Out (up in the right corner) to complete your order. Here we will ask you to provide your real name, phone number, e-mail and other requested information as indicated. The last step you must agree to our Terms and Conditions by clicking the box.

Once your order is placed you will receive an electronic order confirmation to your email address. Your order will be dispatched within 24 hours.

If you have any further inquiries please contact our Custom Care at:
[email protected]
+46 (8) 20 32 31
or via the chat on our website

We operate Monday through Friday, from 9:00 am till 5:00 pm CET (with exception of Swedish public holidays)


2. Can I order by telephone?

You are more than welcome to call us for placing an order or any other questions you may have. All you need to do is provide us with the details of the product you would like to purchase followed by personal/shipping information and payment details.

We operate Monday through Friday, from 9:00 am till 5:00 pm CET (with exception of Swedish public holidays)


3. Which payment solutions do you accept?

We accept Visa, Mastercard, and American Express cards.

If you are placing an order from Sweden or Norway you can choose to pay by way of card or invoice through Klarna. To view Klarnas payment terms please click here

A standard credit check is carried out when choosing invoice at checkout. Payment must be fulfilled within 14 days otherwise a fee is added for the delay.

For international purchases, you can pay directly with your card by way of Dibs payment solutions.

When you check out of the House of Dagmar webshop your card will be charged with the amount of the purchased items and the shipping cost (unless free shipping is stated). You will then immediately receive an electronic order confirmation and once we receive the receipt of your payment the order will be processed.


4. How do I know if my order has been received?

Once your order has been placed you will shortly after receive an electronic order confirmation to your email address. Thereafter, your order will be shipped within 24 hours.

As soon as your order has been shipped, an email with your tracking information will be sent.


5. When will my order arrive?

As soon as House of Dagmar has received a receipt of your transaction we will process the order. We will deliver your purchased items in the shortest time possible. Orders received before 15:00 CET (Central European Time) will be shipped the same day. You will receive an email from Postnord/UPS containing your tracking number shortly after your order is shipped (not including Swedish public holidays).

Deliveries within Sweden are shipped by Posten, and by UPS to the rest of the world.

Sweden: Posten MyPack 1-3 days

Europe: UPS Standard 2-5 days

World: UPS Standard 2-5 days

Please note that delivery times are provided as guidelines only, not taking into account eventual delays.


6. Are there any added fees if I shop outside of the EU?

All prices displayed at the House of Dagmar online store are given in SEK, GBP, EUR (VAT included), USD and NOK (VAT not included). All transactions are made in SEK. As a customer outside of Sweden, please note that the price charged from your account may differ somewhat from the Euro and USD price was given, regarding exchange rate fluctuation. If you have any questions regarding price, please contact Custom Care. Please note that the shipping cost is not included in the prices displayed in the online store. The shipping cost will be calculated and displayed when you check out your items.

All customers outside the EU will be charged for local taxes (VAT) and import fees after the purchase. VAT and import fees are not included in the price displayed in the online store. You will receive an invoice from the shipping company with calculated taxes and import fees after your parcel is delivered. For questions regarding VAT, contact your local Customs service office


7. How do I return my order?

If you would like to return your order you can easily do so by using the original box and fill in the return form with your order number, return reason and article number of the item you wish you return. Once done, use the pre-paid shipping label found in the box (UPS shipments: found in the plastic pocket behind the original shipping label) and leave our your nearest Posten/UPS service center. As soon as we receive your return we will refund/deduct the amount to your card/invoice.

If you are returning from outside of the EU please contact Customer Care at [email protected] for a proforma invoice which is needed for export customs.

Returns and exchanges are valid within 2 weeks from when you order was placed.

8. How do I report and return a claim?

If you wish to address any complaints regarding the quality of your product or if the product is damaged upon delivery, please follow the above steps for a return and contact [email protected]. We aim to help you as soon as possible. Please contact us as soon as you find any defects, so that we can help you.

In such case please provide us with the following details:

  • your order number
  • the product code/product name
  • details of the defect
  •  if you want a refund or replacement


9. Can I exchange my order?

It is possible to exchange your purchase for another size/color. We offer free exchanges and is as easy as making a return. Just follow the steps above as for a return but add which size/color you would like to exchange to. As soon as we receive your return our warehouse will make send out your new item as soon as possible.

If you would like to exchange for a different product the best way would be to first return your order and place a new one. You are welcome to contact

Please contact Customer Care for stock availability or any other inquiries.


10. What if an item is out of stock?

If an item is under popular demand it may happen that the item runs out of stock. It is possible to sign up on our waiting list for a specific product, color, and size. Just email [email protected] and our shopping support will contact you if/when the product is available again.

 

11. How do I know which size fits me?

At each product, we have a fit description as well as a size guide. We also offer Virtusize which can be found under the link Check the fit that helps you choose which size fits you based on other Dagmar garments you may have purchased or based on your measurements.


12. Do you have any retailers where I can find your clothes in?

At the moment we have our own stores in Stockholm in Sturegallerian, NK, and Åhlens.
If you wish to see your nearest retailer, please contact Customer Care [email protected]


13. Can I get my order gift wrapped?

Of course! You can either fill in your request in the comment field during checkout or contact Customer Care as soon as you have placed your order.


14. Where can I find out more about your sustainable approach?

Please read more about our sustainable values, approach and see our range of sustainable styles here

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