Customer support internship at House of Dagmar
Job description – Being part of the sales & e-com team, working closely with the customer support manager.
Customer support and customer care process
Keep the customer experience quick, easy and helpful
Answer and support incoming calls from customers
Support customers on chat & email
Manage claims from customers
Manage returns and make refunds in Klarna and DIBS
Help fill out data templates in Excel for our wholesale customers
Help out with sample sales at the office
Create customs invoices for parcels
Available for at least 3 months
A student or graduate within business administration or similar. Focus area of e-commerce, digital marketing or such is preferred but not a requirement
Fluent in Swedish and English, written as well as verbal
Organisational and focused
Positive mind set and passionate about service
Ambitious and prepared to work with tasks of both high and low grade of complexity
Basic experience in Excel
We offer practical experience in a wide range of tasks and you gain insight into a successful Swedish company in the fashion industry. You will learn to navigate and work in programs like GARP, DIBS, Klarna, Miracle and WooCommerce.
We look forward to hearing from you!
Apply by sending CV and cover letter to: